Returns and Refunds Policy.

Returns and Exchanges

You may request a return or exchange of unused products within 14 days of purchase, provided they remain in their original condition and unopened original packaging. An order number or proof of purchase is required.

We do not accept change-of-mind or taste-preference returns or exchanges for opened coffee or coffee ground to your specifications, except where required by applicable law. This does not affect your rights if a product is faulty, damaged, or does not match your order.

Incorrect or Damaged Products

If you receive an incorrect or damaged product, please contact us within 48 hours of delivery with your order number and a photo showing the issue so we can resolve it promptly.

Once the issue is verified, we will offer a replacement or refund, according to your preference, and cover the related collection and delivery costs. This reporting timeframe does not limit your statutory rights.

How to Request a Return or Exchange

Email us at the address below with your order number, the product, and the reason for your request. Please contact us before sending or bringing back any product.

info@collectiveforlife.com

Return address: Sharq Block 2 St. 112, Mostashar Tower Shop 3, Kuwait, Kuwait.

Refunds

We will review your request and notify you of the outcome after inspecting the product, where a return is required. Once approved, we will initiate your refund to the original payment method within two business days. Your bank or payment provider may require additional time for the funds to appear.

If your refund is delayed, please check with your bank first, then contact us at the email address above.

Delivery Costs

For change-of-mind returns, the customer covers return delivery and any new delivery required for an exchange. Charges for the original completed delivery are not refundable unless required by law. We will confirm any charges before arranging the return or exchange.

If the issue results from our error or a faulty or damaged product, we cover the costs of resolving it. Original delivery charges will also be refunded if the entire order is returned for that reason.

Sale Items and Consumer Rights

This policy also applies to sale items. Nothing in this policy limits your rights under applicable consumer protection laws in Kuwait.